1) Fair Play Principles
- Har user ko equal aur unbiased chance mile.
- Accounts aur transactions genuine hon — KYC/verification ki requirement follow karein.
- Responsible gaming: limits set karein, breaks lein, aur kabhi bhi illegal/unethical activity na karein.
2) Prohibited Activities
| Violation | Examples | Typical Action |
|---|---|---|
| Bots / Automation | Scripts, auto-clickers, unauthorized tools | Immediate suspension, balance review |
| Collusion | Users coordinating to gain unfair edge | Account closure, winnings void where applicable |
| Multi-Accounting | Duplicate accounts, fake identities | KYC re-verification, ban on repeat |
| Promo Abuse | Bonus stacking, circular transfers | Offer reversal, limits; severe cases: ban |
| Market Manipulation | Match-fixing, insider information | Immediate ban, report to authorities if required |
| Payment Fraud | Chargebacks, third-party payment misuse | Account lock, recovery procedures |
| Harassment / Abuse | Threats, spam, illegal content | Warnings, suspension |
Note: Yeh list indicative hai. Hum suspicious activity par additional checks/sanctions apply kar sakte hain.
3) Monitoring & Investigation
- Security systems patterns, device fingerprints, transaction behaviour aur gameplay anomalies monitor karte hain.
- Suspicious cases me hum temporary holds, KYC re-checks, aur logs ka forensic review karte hain.
- Investigation ke dauran deposits/withdrawals par reasonable restrictions lag sakte hain.
4) Sanctions (Graduated Responses)
- Warning & Education: Minor first-time issues → guidance & limits.
- Limitations: Bonus/market access limits, temporary time-outs.
- Account Holds: Funds hold until verification/clarification.
- Closure & Blacklist: Serious/repeat violations → permanent ban; winnings may be void where applicable.
5) Reporting Suspected Abuse
Koee unfair activity dikhe to hame turant batayein:
- WhatsApp: +91 91119 44683
- Email: support@kingexch9.net
Faster resolution = incident details + screenshots + timestamps
6) KYC, Eligibility & Responsible Gaming
- Services 18+ ke liye hain. KYC/age verification compulsory ho sakta hai.
- Payment instruments aapke apne hone chahiye. Third-party usage restricted.
- Play limits, time-outs ya self-exclusion chahiye? Responsible Gaming guidelines follow karein.
7) Dispute Process
- Contact Support: WhatsApp/email par ticket raise karein, case summary share karein.
- Review: Logs & transactions verify honge; zarurat par proof मांगा jayega.
- Outcome: Policy ke mutabik decision; agar aap disagree karte hain to written appeal bhej sakte hain.
8) Privacy & Data Use
Fraud prevention aur fair play enforcement ke liye device, usage aur transaction signals process kiye ja sakte hain — details ke liye Privacy Policy dekhein.
9) Changes to this Policy
Hum is policy ko periodically update kar sakte hain. Material changes “Last Updated” date se reflect kiye jayenge.
Last Updated
19 October 2025 (IST).
FAQs
Haan, demo ho ya full — bots, collusion, multi-accounting allowed nahi hai. Violations par action ho sakta hai.
Security checks ya verification pending hone par temporary hold lag sakta hai. WhatsApp par ticket raise karke details lein.
Decision se disagree hain to WhatsApp/email par written appeal bhejein with evidence. Team review karke outcome share karegi.